Cancellation and Refunds
Zolofox Digital Ventures Limited
Last updated: April 14, 2024
1. Cancellation Policy
At Zolofox, we understand that plans can change. To ensure a smooth experience for all our users, please review our cancellation guidelines:
Subscription-Based Services: You may cancel your subscription at any time before the next billing cycle. Cancellations can be processed through your account settings or by contacting our support team at support@zolofox.com.
One-Time Purchases: Once a purchase is completed, it cannot be canceled. However, you may be eligible for a refund if the product is defective or not as described.
Digital Products or Services: Due to the nature of digital content, cancellations are not accepted once the content has been accessed or downloaded.
2. Refund Policy
We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please refer to the following refund guidelines:
Eligibility: Refunds are considered for defective products, incorrect items received, or if the product is not as described.
Time Frame: Refund requests must be submitted within 7 days of purchase.
Process: To request a refund, please contact our support team at support@zolofox.com with your order number and a description of the issue.
Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days.
Non-Refundable Items: Certain items, such as personalized products or digital content, may not be eligible for refunds.
3. How to Request a Cancellation or Refund
To initiate a cancellation or refund request:
Contact Support: Reach out to our customer support team at support@zolofox.com.
Provide Details: Include your order number, the reason for your request, and any supporting documentation or images.
Await Response: Our team will review your request and respond within 2-3 business days.
4. Exceptions
In some cases, exceptions to the above policies may apply. These will be evaluated on a case-by-case basis.
